Shipping Policies For Large
We only Sell and Ship In the 48 Continental United States
Our standard freight estimates are based on tailgate delivery to a commercial location.
Additional delivery options are available.
Most orders normally ship in 7-10 days.
An oversized item must be shipped by ground freight.
The freight carrier may contact you to set up for delivery.
Someone must be there who is able to offload, inspect cartons for damage and sign for the delivery. Redelivery fees may apply if you miss your scheduled delivery appointment. If you are unable to off load the shipment yourself, you must contact the freight carrier to ask about other service options available and whether there will be additional cost involved. You will be responsible for any additional costs involved with non-standard delivery. INSPECT YOUR CARTONS CAREFULLY. If you notice damage to any part of your shipment, refuse those damaged cartons and make a note on the receiving document prior to signing for the delivery.
The customer or one representing the customer must At Delivery, Verify and sign whether the shipment was Complete and not damaged in transit. There is no recourse with the freight companies if damage or missing items are not documented on the freight ticket at the time of delivery. Any action to recover from carrier must be taken within 10 days.
All merchandise is sold
F.O.B. at factory. All of our shipments go common carrier. We have
negotiated excellent freight rates with our shipping companies and pass
those savings on to you. All shipments are sent the most cost effective way
and are Commercial Location:
delivery to any commercial location on a commercial truck route. The freight
companies will deliver your shipment during normal business hours, 8am – 4pm
Monday – Friday. Additionally, the truck driver is under no obligation to
help you unload. If you are unable to accept a shipment via this method you
must select additional services for an additional charge. Please see methods
If the ship to address is not a commercial location or is not on a
commercial truck route you must select residential delivery. This includes
deliveries to Residential locations including 'home based' businesses.
Limited Access Delivery:
If the ship to address is a commercial location but is not a
commercially zoned area or is an area that commercial trucks do not normally
deliver to, this includes deliveries to schools, churches, and many small
businesses without a loading dock facility, including ‘home based’
businesses, you must select the Limited Access Delivery option.
All freight rates quoted are for Tailgate Delivery. It is your
responsibility to have the personnel and/or equipment necessary to unload
the material that has been ordered. If you need to have the shipment
unloaded from the truck you must select Liftgate Service and the
trucking company will be responsible for unloading the delivery off of the
truck. They will only place the shipment on the ground and will not move it
inside or move it to any other location. If you need the equipment to be
moved inside you must select Inside Delivery.
Inside Delivery: If
you need to have the equipment you are ordering delivered inside your
location you must select this service. The freight company will move the
equipment from the loading dock to your inside location, but will not move
it up stairs or transport on any elevators. They will move the equipment
inside the first available door which is decided by the delivery driver not
the customer. If you do not have a loading dock, you will require
Liftgate Service in addition to Inside Delivery.
Notify Before Delivery:
If you need to have an appointment scheduled for the delivery we can
have the freight company contact you 24 hours in advance for a nominal fee.
Damage/Loss Claims: Damaged merchandise is YOUR responsibility, if you have not so noted on the Bill of Lading. Inspect all merchandise immediately for damage. If truck driver does not allow inspection mark "Damage" on bill of lading. If the outside of the box looks damaged (crinkled, smashed, dented etc.), MARK THE BILL OF LADING: Subject to Inspection. If the driver allows, inspect all merchandise received for damage. If damaged, note it on the Bill of Lading and REJECT ONLY THE DAMAGED BOX/ITEM. If shortages or damage is not noted on freight bill, recovery of loss is not possible. Title to all goods passes to the customer at the time of shipment. The customer is responsible for recovery of loss. Loss or damage claims must be filed within 10 days of receipt of shipment.
Cancellations: Orders cannot be Cancelled Once they
are Shipped Or if it is a special made Item.